s

Terms and Conditions

Terms of Use

The terms and conditions apply to users of the Shopaholic Mode website. By using this site, you accept and agree to these terms.

We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Shopaholic Mode when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions.

Shopaholic Mode updates this website regularly; however Shopaholic Mode makes no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on Shopaholic Mode or if that information is not up-to-date.

Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Victoria, Australia.

At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from Shopaholic Mode.

Copyright

All content included on this site such as, but not limited to, text, images and logos is the property of Shopaholic Mode or its content suppliers. This website is Shopaholic Mode copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Shopaholic Mode.

Disclaimer

Shopaholic Mode will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Shopaholic Mode does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Shopaholic Mode.

To the extent that Shopaholic Mode may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

 

Pricing

All prices are listed in Australian Dollars and include GST. The prices indicated exclude freight and handling. Prices are subject to change without notice.

Shopaholic Mode will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.

If a price changes on the Shopaholic Mode website before you place your order, Shopaholic Mode at its discretion, reserves the right not to honour this price.

Shopaholic Mode website prices and offers may vary from in our eBay store prices due to website specific sales and promotions. These promotions and prices will only be available on our website and not in Shopaholic Mode's store on eBay.

 

Return Policy/Credit Notes

We want you to be completely satisfied with everything you purchase from Shopaholic Mode online.

If for any reason you wish to return the product to us, you can do so within 30 days of receiving your order, provided the product is unused, in its original. We do not offer refunds if you simply change your mind, you will be issued an on-line credit note to use toward a further purchase. The cost of freight for the return product will be your responsibility.

Credit Notes MUST be used within 6 months of being issued. (After the 6 months your Credit Note will expire). Once the item has been received back to our warehouse a staff member will email you an On-line CREDIT NOTE number. To redeem the Credit Note you must enter the code at Checkout. Credit Notes must be used in whole and cannot be split. On-line Credit Notes can be used on-line ONLY. They are NOT valid in our eBay store. Change will not be given if the purchase price is lower than the Credit Note amount.

Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.

Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by Shopaholic Mode a credit note or refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty.

Please note: It is suggested that you send your return package by receipted or express post as Shopaholic Mode cannot be held responsible for any product lost or damaged in transit.

Products offered on sale cannot be returned unless faulty. This type of sale is considered final.  All refunds are made the same way as the original payment method was made.

Shopaholic Mode takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email). We will then work out the best way to rectify this.

Shopaholic Mode reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

Freight costs for returned products for repair will be the customer’s responsibility to and from Shopaholic Mode. Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

 

Freight Policy

Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping times are estimated at between 3-10 working days once dispatched depending on your location within Australia.

We will endeavour to send out orders within 48 hours, however due to circumstances out of our control this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock. Some out of stock items can take up to 4 weeks for delivery.

All orders from our website will be delivered by Australia Post. We cannot guarantee a date or time due to the high volume of deliveries.

WE DO NOT DELIVER BULKY ITEMS TO PO BOXES (HOWEVER SMALLER ITEMS UNDER 15KG CAN BE DELIVERED TO PO BOXES)

WE DO NOT CALL PRIOR TO DELIVERY

Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.

Shopaholic Mode takes great care when packaging your order and rarely have our packages been damaged in transit.

Items purchased from Shopaholic Mode online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon lodging your items to Australia Post.

Customer Service Policy

Availability of Products

All products on our website are supplied subject to availability. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. When this occurs, we will notify you within 72 hours and inform you of an approximate timeframe. We will happily organise a refund if a product cannot be supplied within a reasonable time. We cannot place orders for discontinued or clearance items.

Incorrect Goods Supplied

If Shopaholic Mode supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Shopaholic Mode.

Use of Goods

It is essential that all products purchased from Shopaholic Mode are only used in the manner that they are intended to be used. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied.

Order Cancellations

All order cancellations MUST be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by you. Orders cannot be cancelled after they have been shipped.

Fees apply to cancel orders. General orders will incur a 20% cancellation fee.  Orders cannot be cancelled once they have been shipped.

 

Method of Payment

We accept payment via PayPal and Stripe. All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No credit card information is stored by this site. All credit card information is processed by PayPal or Stripe and therefore complies with their strict privacy and security policies.

 

Privacy Policy

Shopaholic Mode is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that's all. Shopaholic Mode uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Shopaholic Mode only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.  

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will   be stored along with a transaction number that allows us to track your order.  

In order for Shopaholic Mode to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.

Shopaholic Mode takes seriously the issue of our customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation. 

Shopaholic Mode has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts This commitment has been made by Shopaholic Mode to protect the privacy of its customers. 

 It is our policy NOT to share any of the information you give us with any 3rd party
• The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer. 
• Information you give us may be used by Shopaholic Mode for any up-coming promotional offers, please let us know if you do NOT want us to include you. Please state this to Shopaholic Mode when communicating with us. 

Shopaholic Mode takes seriously the issue of our customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

 

Description of Goods, Pricing & Currency

Description of goods: Cosmetics, Skincare, Hair Care, Jewellery, Fashion Accessories, Kids & Baby Products, Home & Office Products

Pricing: All prices are subject to change without notice and may differ from our eBay store.

Transaction Currency: All moneys and transactions are displayed and processed in Australian Dollars (AUD).