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FAQ

How do I place an order?


On the product detail page, there is a box which says “Add to Cart”. If you have an option to select a shade, ensure that the correct shade is selected prior to clicking the add to cart button. If you make a mistake, the product can easily be removed from your shopping cart.

Once you have at least 1 product in your cart, your cart becomes active on top of the page with a small icon of the number or products you have in the cart.  Mouse over the cart and you can view the products in your cart or check out. From your cart page you will be able to see the total price, shipping method and shipping cost for your order. You will also be able to increase or reduce the quantity of products, or delete items. Once you are happy with the products in your shopping cart, click the “checkout” button.

Here you will be asked to log in (returning customers) or sign up (new customers).  

Our system accepts PayPal and credit card payments, you do not need a PayPal account to make payment.  You may also pay via Visa and Mastercard through PayPal's payment gateway

 

What does it mean when my order is Pending/Processing?

Orders which are pending are awaiting cleared payment. Please note: payments made via Paypal eCheque may take up to 10 days to clear. Shopaholic Mode recommends using direct deposit for faster service. 

Once payment for your order has cleared your order will be processing. Orders which are processing are usually shipped within 1 working day.

How do I check my order status?

Once you are logged in, click the 'my account' link on the left hand side of the screen. Your order history will appear, and you will see all orders that have been placed with your account. Click the 'view' button that appears at the left of each order to view all of the shipping and product information relating to the order. From here you can see the current status, the date and time the order was updated to that status, and any notes which have been made on the order.

I haven’t received my order within the recommended delivery time on my order, what should I do? 

If you are concerned that your order has not been delivered within a reasonable time, please enquire with your local Australia Post Outlet or contact us. Delivery times provided by Australia Post are intended as a guide only, and only express post services have guaranteed delivery times within the express post network. For other delivery services, please allow up to 10 working days for delivery within Australia.

Australia Post will not leave registered/express post platinum mail at unattended premises. If you are unable to receive your order in person when it is delivered, a card will be left in your letterbox letting you know from which Australia Post Outlet it should be collected.

I didn’t receive a welcome email. What should I do? 

Log into your ‘my account’ section. Check that your email address is current and complete. If your email address is correct, email us via the ‘contact us’ page or you can email us directly at shopaholicmode@gmail.com

Where can I find direct bank deposit payment information? 

Please contact us at shopaholicmode@gmail.com for direct bank deposit information.

Can I add additional items to my cart that appear with insufficient quantity?

Our system will automatically correct the quantity to current available quantity, if you'd like to order more of a particular item, please contact us at shopaholicmode@gmail.com and we will check the availability of the stock from our supplier.

How do I use a coupon code?

When checking out, enter your coupon code into the "comments" box. There is no need to add the product to your cart prior to checking out. Only valid coupon codes will be accepted, expired coupons may not be used.

My favourite product is out of stock – can I still order it?

We can pre-order certain products or we can reserve stock for our customers once it becomes available. We also have a courtesy email service, which alerts you via email once a product of interest comes back in stock. To take advantage of any of these services, simply contact us via the contact us page.

Do you ship internationally? 

Sorry we do not ship internationally at the stage, though we do have plans to in the very near future.

I wish for my company to become a supplier - how do I go about this? 

If you would like to see your brand/s advertised on shomo.com.au, or to become a supplier of Shopaholic Mode please mail a copy of your current catalogue to us at the address listed on the "Contact Us" page. Please attention all new catalogues to Marketing Manager C/- Shopaholic Mode.

There is something on your eBay store that I like to buy, but it's not on your website, can I still buy it via the website?

As we may update our eBay store and website at different times, this situation may occur.  Please let us know which items you would like and we will fast track the items onto the website so it's available for you to purchase.  Contact us at shopaholicmode@gmail.com

What is your eBay store's webaddress?

Click here to access our eBay store.

Still can't find the answer to your question? 

Contact us! You can email us at any time at shopaholicmode@gmail.com or by utilising the "contact us" page. We will gladly assist you with your enquiry, and most enquiries are usually answered within 1 working day.